Privacy Policy

At Moerane Supplies, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect
We may collect and process the following types of personal information:

• Name and surname

• Contact details (phone number, email address)

• Business name and details

• Delivery and billing information

• Order history

• Website usage data (via cookies or analytics tools)

2. How We Use Your Information
We use your personal information to:

• Process quotes, orders, and deliveries

• Provide customer support and respond to inquiries

• Send invoices, confirmations, and service updates

• Improve our website and services

• Send relevant marketing content, where consent has been provided

3. POPIA Compliance
Moerane Supplies processes all personal information in accordance with the Protection of Personal Information Act (POPIA). We undertake to:

• Only collect personal information for a specific, lawful purpose

• Use the information in a way that is compatible with that purpose

• Take appropriate security measures to safeguard the information

• Not disclose your information to third parties without your consent, unless legally required

• Allow you to access, correct, or delete your information upon request
  
  

By using our services or website, you consent to the collection and use of your personal information as described in this policy.

4. Data Protection
We implement reasonable technical and organisational safeguards to ensure the confidentiality, integrity, and availability of your data. Only authorised personnel have access to your information.
5. Sharing of Personal Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers (e.g., delivery partners, IT service providers) only as necessary to fulfil our obligations to you, and always under strict confidentiality agreements.

6. Your Rights Under POPIA
Under POPIA, you have the right to:

• Access your personal information

• Request corrections or deletions

• Object to processing under certain conditions

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies
Our website may use cookies to enhance your browsing experience and improve performance. You can adjust your browser settings to disable cookies if preferred.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us
If you have any questions, requests, or concerns regarding your personal information or this policy, please contact:
📧 channelle@moerane.co.za
📞 076 591 5657